}

Address

Level 4, “La Balsa” 45 Brisbane Road, Mooloolaba, QLD 4557

Customer Enquiry

+61 418 277 971

Level 4, “La Balsa”

45 Brisbane Road, Mooloolaba, QLD 4557

}

Mon - Sun 7.00 - 19.00

Pre Booked Transfers 24/7

Sales

+61 418 277 971

ANY QUESTIONS?

Do you provide child seats?
Yes. When requesting a quote online you can select the number of rear facing, forward facing and booster child seats you require and our driver will arrive at your pickup location with them installed.
What information do I need in order to book?
  • You need the following information to request a quote
    • Pickup Location: Airport, Resort or Sunshine Coast address
    • Drop-Off Location: Your drop off address
    • Pickup Date & Time: If being picked up from the airport this will be your flight arrival time
    • Return Pickup Date & Time: If returning to an airport you need to allow enough time to arrive at the airport one hour before your departure time for domestic flights or two hours before departure time for international flights
    • Passengers: The number of people in your travelling party including children
    • Checked Bags: The number of checked bags in your travelling party
  • You need the following information to book should you wish after getting a quote
    • Name: The contact person in the group
    • Phone: A mobile phone number that will be our point of contact at pickup
    • Email: To receiving booking confirmations & update emails
    • Second Email: Anyone else’s email you want to be CC’d on email confirmations
    • Notes: Include anything else we need to know
    • Flight Numbers: We use this to track your flight’s arrival time
    • Flight Times: Time of arrival or departure from the airport
When getting a quote should I include small kids as passengers?
Yes our ride types only have a certain number of seats and luggage space. Kids in child seats take up one of these seats so we absolutely need to know they are a part of your traveling party or else our drivers won’t be able to fit you all in.
Can I book a transfer with more than one stop?

Yes. When you get to the checkout page in the cart we have an extras table with prices that include;

  • 2nd and 3rd pickup locations
What luggage entitlement will I have?

Luggage entitlements are the same as airlines. One checked bag (20kg Max) and one carry on bag per passenger

Luggage entitlements are dramatically enhanced if booking our luggage trailers

Multiple large suitcases, bikes, strollers, surfboards and golf bags are catered for if you book the trailer

How long will the transfer take?

When you book online your preview page before confirming your booking shows you the distance and duration of your transfer

 

How do I pay for my transfer?
When checking out of our cart we ask you to select a Payment Method”

 

Bank Transfer

  • Book online and direct deposit money into our bank account before you transfer
  • Our bank account details are provided in our booking confirmation emails

Pay Driver Cash

  • Book online then pay our driver cash or by credit card when you transfer

Credit Card

  • Enter your credit card details when booking online or paying our drivers in the vehicle

PayPal

  • Pay online via your PayPal account

Invoice

  • Selected rewards partners who are approved for payment by invoice will see invoice as an option in their cart only
What if my flight is delayed?
We track your flight number to ensure our driver is there to meet you at the terminal upon your arrival if the flight is no later than 30 minutes

 

If your flight is later than 30 minutes your driver may have to leave to fulfill their next transfer

If your driver cannot wait management rework our roster for that day to get our next available driver to pick you up after your plane does land

Sunshine Coast Airport Transfers has 7 eight seat vehicles so can usually get another driver to you within 45 minutes of your actual landing time if delayed

  • 45 minutes after your late plane lands is more like 20 minutes by the time you alight and collect your luggage

One of the advantages of booking via bigger operators is that we have the driver network to deal with contingencies like this that occur daily

What if my flight is cancelled?
Don’t worry! Just let us know as soon as you can and we will have another driver at the airport to pick you up when you finally land
Where will I meet the driver when I arrive?

 Meet & Greet Inside the Terminal

  • Brisbane International Airport
    • Your driver’s meeting point is in the International Arrivals area
    • Your driver will be standing between customs exit doors and The Coffee Club
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park.
  • Brisbane Domestic Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels located in the Arrivals Hall (Ground Floor)
    • Your driver will display your name with a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park outside the exit doors, past The Coffee Club – through the “Welcome To Brisbane” sign
  • Sunshine Coast Airport
    • Your driver’s meeting point will be at the Domestic Baggage Carousels
    • Your driver will be standing between the baggage carousels and bathrooms
    • Your name will be displayed on a digital name board
    • Your driver’s vehicle will be parked in the private ground transfer car park, outside the exit doors – immediately across the pedestrian crossing

Curbside in the Public Pick Up Area

  • Brisbane International Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have cleared customs and are ready to be picked up
    • Make your way to the public pick up area directly outside the International Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Brisbane Domestic Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Domestic Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
  • Sunshine Coast Airport
    • Your driver will have sent you a text message sharing their vehicles rego details, confirming they are in place to pick you up (by the time you land)
    • Reply to your drivers text message when you have collected your baggage and are ready to be picked up
    • Make your way to the public pick up area directly outside the Sunshine Coast Airport Terminal
    • Lookout for your driver’s vehicle rego as they drive through to pick you up (within 5 minutes of receiving your text message)
What happens if I can’t locate my driver?
Call or text 0450 590 281
I cannot find a route I want to book?
Enter the street address and suburb into the pickup and destination fields.

 

We use Google maps to populate these fields. If you cannot find an address try entering the one you are looking for into Google maps to see how it’s listed there, then try again using the address as it’s listed in Google maps.

If you still have no luck email your quote to [email protected] .

How do I confirm my return pickup time?
Login to our client portal to access your booking data.

Select the “Bookings” tab to access the same information we have pertaining to your transfers, including your scheduled pickup time.

What time will you pick me up for my flight departure?
For Domestic flights you should be at the airport a minimum 1 hour before departure.

For International flights you should be at the airport a minimum 2 hours before departure.

It’s best to use Google maps to find out how long it will take to get from your pick up location to the airport you are departing from…then add on the time you need to be at the airport before your departure.

These recommendations do not allow for unforeseen time delays like traffic congestion en-route.

You are welcome to add additional safety minutes to the booking form.

My group size has changed, can I choose a cheaper vehicle?
Yes just login to your client account and send management an internal mail message letting us know.

We will downsize your Ride Type and send you an UPDATED BOOKING NOTE

Do you do late night or early morning bookings?
Yes we operate 24-7. We add a late night surcharge to pickups or drop offs between the hours of 10:00 pm & 5:00 am in order to entice our drivers to drive antisocial hours
How do I cancel my booking?
Your booking confirmation email has a cancel button at the bottom of it. As long as you cancel more than 24 hours before your pickup time there are no penalties.

We don’t pay refunds if not afforded a minimum of 24 hours notice.